Massive nationwide Comcast phone outage affects the Midstate

(WSMV file photo)

Thousands of businesses throughout the nation, including in Middle Tennessee, had no way of connecting with their customers for hours after a Comcast Xfinity outage.

The outage affected cities across the United States.

From ordering a pizza to calling a health care clinic, businesses using Xfinity phone services had a difficult time trying to conduct business.

It wasn't an isolated event, the outage map from downdetector.com highlighted many areas of the country in red, meaning the outage was massive in those areas. The Pacific Northwest, California, Florida, and a big swath of the Northeast had massive business phone outages.

While outages weren't as extreme in the MidState, hundreds of businesses reported problems.

For most of them, it was costly being disconnected from their customers.

Charlie Such operates a junk removal service called Junk Bee Gone, operating in a number of cities in Middle Tennessee. He said his phones stopped ringing at 10 a.m. and were down all day.

"On a Wednesday, we normally book two to three days worth of business, effectively we lost two to three days worth of our business today with the phone lines being down," said Such.

Many businesses took to Twitter to tell their customers about the problem. A healthcare clinic even tweeted the caption “keep calm our phone lines are down.”

While Comcast hasn't released an official statement, they did acknowledge the problem in a tweet, saying “Customers may still be experiencing an issue with their voice service, we appreciated your patience as we continue to resolve the problem.”

For Such, who has been in business about a year, he fears the potential customers who couldn't get through, are gone for good.

"It’s going to be hard to get that business back because, with the service business, if they don't get you, a lot of the customers trying to get that job booked as quickly as possible, will go somewhere else, so, it's probably business that we won't get back," said Such.

While most issues have been resolved in Middle Tennessee, the number of outages across the country continue to shrink.

The Director of Public Relations for Comcast, Sara Jo Walker, released the following statement about the outage:We experienced a service interruption today with our Comcast Business Voice and VoiceEdge Select services and we apologize. Our engineers began working to address the issue immediately and services have been restored for most of our customers. We recognize that some customers are still impacted and we expect the issue to be fully resolved shortly. We have every resource focused on getting everyone back online and apologize again to the customers who were affected.Copyright 2018 WSMV (Meredith Corporation). All rights reserved.

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