NASHVILLE, TN (WSMV) - “How many elderly people have to pass away from neglect before something is done?” a woman asked about a facility she trusted to take care of her elderly grandmother.

Tamara Teague described the conditions her grandmother faced at Green Hills Health and Rehab, one of 11 elderly treatment centers in Tennessee deemed to be underperforming by the federal government.

From her grandmother being dirty to watching her eat a snack like an animal because she was starving. Teague said her grandmother was in the center being treated for dementia.

She said the first warning sign was that every time she went in, it seemed like there was a new staff.

She didn’t recognize anyone from one visit to the next and she said it only got worse from there.

“She would be hungry. She would look unkempt, her nose was crusted over. She would have crumbs on her mouth. Her diaper would be wet,” said Teague.

Teague’s grandmother was on the waiting list for several facilities, but Green Hills was the only place with space that could deal with her condition.

By the time she was in the center, her grandmother was not very verbal so she couldn’t describe the conditions to her family.

“My grandmother was a woman, a human with a long life, and she did not deserve the treatment she received, the neglect, and I blame the staff,” said Teague.

In 2012 the facility called the family saying she had a foot wound. She had gangrene setting in.

Three days after the facility called saying she had a cut on her foot, three toes had to be amputated.

Instead of amputation and prolonging her life, they felt it would be less painful for their grandmother to pass.

She died six weeks later.

When contacted, Green Hills Health and Rehab referred News4 to their national media line. News4 called for a comment, but it was after hours. News4 will reach out again on Wednesday during business hours for comment.

This is not the first time the center has been called out for patient treatment.

In 2007 the state shut down all new admissions to the facility. At the time the state was looking into multiple complaints and a failed inspection.

The facility was ordered to pay a $15,000 fine based on the conditions inside.

The all came after the federal government released what was a secret list of troubled centers.

There were 11 on the list in Tennessee, three in Middle Tennessee:

  • Green Hills Health and Rehabilitation Center, 3939 Hillsboro Circle, Nashville, TN;
  • Creekside Center for Rehabilitation and Healing, 306 W. Due West Ave., Madison, TN;
  • Life Care Center of Columbia, 841 W. James Campbell Blvd., Columbia, TN;
  • Westmoreland Health and Rehabilitation Center, 5837 Lyons View Pk, Knoxville, TN;
  • Asbury Place, 2648 Sevierville Rd, Maryville, TN;
  • Cornerstone Village, 2012 Sherwood Dr., Johnson City, TN;
  • Brookhaven Manor, 2035 Stonebrook Place, Kingsport, TN;
  • Rainbow Rehab and Healthcare, 8119 Memphis Arlington Rd., Bartlett, TN;
  • Dyersburg Nursing and Rehabilitation, Inc., 350 E. Tickle St., Dyersburg, TN;
  • Lauderdale Community Living Center, 215 Lackey Ln, Ripley, TN;
  • Bailey Park Community Living, 2400 E. Mitchell St., Humboldt, TN.

Copyright 2019 WSMV (Meredith Corporation). All rights reserved.

Anchor/Reporter

Lauren Lowrey joined News4 as an anchor in December 2018.

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