Officials in Spring Hill say the city was hit by a cyberattack last Friday.
City spokesman Jamie Page said an employee clicked on a ransomware email. The city’s computer servers were then taken over and encrypted.
When the computer system was encrypted, a message appeared demanding $250,000 to unlock it.
The city isn’t sure who is asking for the ransom and they are refusing to pay it.
The ransomware locks out city workers from their email. They are also unable to accept online payments, or any payments through credit or debit cards for utility bills, court fines, business licenses, permits or any other city payments.
People who need to make payments to the city can drop off or mail checks.
Despite the cyberattack, Page said the city wasn’t hacked. Officials don’t believe any personal information was stolen or any customer account information was compromised.
The city’s I.T. department is working on rebuilding the servers based off their backups, but there’s no timeline for a fix.
Copyright 2017 WSMV (Meredith Corporation). All rights reserved.