Caresse Jackman is a Consumer Investigative Reporter at WSMV and reports on News 4’s Call 4 Action team. Call 4 Action is there to help Tennessean’s find solutions to consumer issues and complaints.
Caresse began her career with the News 4 I-Team in September 2019. She has more than a decade worth of news experience, helping to get people answers when they feel forgotten about and left out.
During the pandemic, Caresse helped countless Tennesseans get unemployment assistance when they were having trouble reaching the unemployment office. Caresse also covered the final 2020 Presidential Debate, reporting live for multiple stations across the country from Belmont University’s campus.
Caresse came to the Music City after spending three years in the Crescent City: New Orleans, Louisiana. While there, she covered a wide range of stories that gained local, national and international attention.
These include the burning of three historically Black churches in St. Landry Parish, the removal of four Confederate Era monuments, an exclusive interview with the former Grand Wizard of the Ku Klux Klan David Duke, the shooting of NFL star Joe McKnight, and the trial of Cardell Hayes, the man convicted of shooting and killing former NFL Saints Player Will Smith.
Helping residents is her passion.
While in New Orleans, Caresse spent months working on a four-part series entitled “The Forgotten East.” The series highlighted the past, present and future of the New Orleans East neighborhood--a section of town that was on the decline for several decades and never fully recovered after Hurricane Katrina. Her four-part series contributed to WWL-TV winning a regional Edward R. Murrow Award in the overall excellence category.
In addition, the series sparked conversation and led to Caresse receiving a Proclamation from the New Orleans City Council for her work on the series.
Before New Orleans, Caresse worked in Flint, Michigan as a general assignment reporter during the Flint Water Crisis. The extensive coverage of the crisis over the next two years led the station to receive both an Emmy and Edward R. Murrow Award for continuing coverage on Flint’s water emergency.
Caresse started her broadcast career in Mississippi, working as a reporter at WCBI-TV in Columbus. Prior to reporting, Caresse was a news producer at WJTV in Jackson, MS.
The daughter of Guyanese immigrants, Caresse was born in Queens, New York and moved to Atlanta, Georgia at a young age. She attended the University of Georgia and earned a dual degree in Broadcast News and International Affairs. She is a member of Alpha Kappa Alpha Sorority, Inc. and the National Association of Black Journalists.
Caresse is thrilled to call Nashville her home. In her spare time, you can probably catch Caresse watching her Bulldogs play, watching a movie or enjoying the sights and sounds of Tennessee.
If you have a consumer concern or complaint, visit WSMV's Call 4 Action page. Click here to complete the submission form to submit a complaint.