NASHVILLE, TN (WSMV) - Nashville Electric Service wants to alert customers about a scam currently taking place.

The company tweeted on Tuesday afternoon that it is receiving reports of customers being targeted by scammers who are calling and claiming they will be disconnected if they do not make a payment.

NES said scammers may use phone, in-person or online tactics to target customers. Scammers who target NES customers typically “spoof” or alter the name on the caller ID so that it displays as an NES phone number. They often claim the customer’s account is past due and immediate payment is required. The scammers usually ask customers to purchase a pre-paid debit card and call a toll-free number to make the payment.

NES scam graphic - 11/26/19

NES said it received more than 120 calls on Tuesday reporting the scam.

NES offers the following tips to help customers protect themselves:

  • If someone calls threatening to cut off your power if you don’t pay, hang up. This is a scam.
  • NES does not provide a toll-free number to call for making a payment.
  • If someone in a utility uniform shows up at your door for unscheduled service, check for proper identification and have them wait outside while you call NES at 615-736-6900 to verify their information.
  • If you have doubts about a phone call, email, text or on-site visit, reach out to NES at 615-736-6900 before taking any action.
  • Never give personal or financial information to an unsolicited caller.
  • If you think you are a victim of a scam, contact local police. is now with you on the go! Get the latest news updates and video, 4WARN weather forecast, weather radar, special investigative reports, sports headlines and much more from News4 Nashville.

>> Click/tap here to download our free mobile app. <<

Copyright 2019 WSMV (Meredith Corporation). All rights reserved.

Recommended for you

(0) comments

Welcome to the discussion.

Keep it Clean. Please avoid obscene, vulgar, lewd, racist or sexually-oriented language.
Don't Threaten. Threats of harming another person will not be tolerated.
Be Truthful. Don't knowingly lie about anyone or anything.
Be Nice. No racism, sexism or any sort of -ism that is degrading to another person.
Be Proactive. Use the 'Report' link on each comment to let us know of abusive posts.
Share with Us. We'd love to hear eyewitness accounts, the history behind an article.