Uber hopes to protect passengers with new safety feature - WSMV News 4

Uber hopes to protect passengers with new safety feature

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Next time you go to use Uber you may notice something different on the app.

A new security feature will now make it easier to contact police if you're in trouble.

At Nashville International Airport you'll see one Uber after another. Everyone looking for a safe ride wherever they're going.

Now Uber is taking steps to make sure you feel safe by adding a 911 button.

"I think it's great. Just two seconds and you have someone coming to help you,” said one woman visiting Nashville from out of town.

The new feature is available to people all over the country. But Nashville is one of a handful of cities where the app goes a step further, tracking drivers exact locations.

"I've always had great luck with Uber. We travel all over the country and we've used it wherever available but I think this will be a great thing especially with ladies,” said Lisa Metcalf who is visiting from Baton Rouge, LA.

Here’s how the new 911 button works.

When you're in the car heading to your location the app will have something that says tap to access new safety tools.

From there you will click the button that says 911 assistance taking you to the next and final step where you push the red 911 button.

Just last month in Nashville a woman accused a driver of hitting her with a metal bar.

A spokesperson for Uber says riders, not only in Nashville but all over the country, wanted a way to contact police faster in case of an emergency.

"I think it definitely makes you feel a little bit safer especially if you're traveling by yourself,” said one rider.

If you live in Nashville, the new feature is also supposed to send police the make, model and license plate of the car you’re in.

Other cities with the advanced technology so far are:

  • Denver, CO
  • Charleston, SC
  • Chattanooga, TN
  • Naples, FL
  • Tri-Cities, TN
  • Louisville, KY

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