TriStar Centennial Medical Center vows to review cleaning proced - WSMV News 4

TriStar Centennial Medical Center vows to review cleaning procedures

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The News 4 I-Team obtained photos of what appears to be mold at the hospital. (WSMV) The News 4 I-Team obtained photos of what appears to be mold at the hospital. (WSMV)
NASHVILLE, TN (WSMV) -

New photographs obtained by the News 4 I-Team raise questions about the cleanliness of certain rooms at a major Nashville hospital.

For months, people have contacted the I-Team about what they spotted in their own hospital rooms. The I-Team investigated, and now some of those same patients said they’re seeing improvements.

Step by step, Diane Baggett is recovering from back surgery. But she said she faced challenges before she ever left the hospital.

“It was just deplorable,” Baggett said.

Last month Baggett stayed at TriStar Centennial Medical Center, where her husband snapped numerous photos of everything from the air vents to torn floor trim to dirty walls in the bedroom and bathroom.

“I’ve stayed in cleaner hotel rooms,” Baggett said.

The I-Team showed the pictures to Dr. Tom Diller, an expert in the field of patient safety and public health.

Diller said the conditions resembled those of a “Third World hospital.”

“Yes, as a patient, I’m putting my life, my care in the hands of a hospital and my expectation is that they deliver me high quality, safe patient care and that means I’m not going to get an infection if I come into that facility,” said Diller, who is the executive director at the University of North Texas Health Services Center.

Baggett is not alone.

In July, Monica Jennings called the I-Team after she found what she believed to be mold on her relative’s bed tray.

“It was disgusting,” Jennings said. “And he had just ate his dinner, which made it extremely disgusting.”

The I-Team repeatedly asked to tour Centennial Medical Center to see the conditions first hand. A spokesman denied our requests.

Spokesman Joseph Hagan issued this statement after we shared pictures of Baggett’s initial hospital room:

TriStar Centennial Medical Center has been recognized for our clinical quality by organizations like The Leap Frog Group, and as such, we want to provide our patients with an experience that matches the high level of care for which we are known. Unfortunately, we fell short in this particular instance, for which we apologize. We are evaluating our cleaning procedures to make sure the cleanliness and aesthetics of our patient rooms meet the standards our patients deserve.

Hagan also said the hospital “fell short” in regards to Jennings’ complaint in July.

Baggett reached out to the I-Team before returning to Centennial last week. Since then, she said her new room seems less dirty.

According to a 2011 study by the CDC, one in 25 patients will contract an infection while at the hospital.

While the study indicates infections are on the decline nationwide, Diller said hospitals are never off the hook.

“If you’re a patient in a hospital and you don’t feel like it’s clean, it probably isn’t,” Diller said.

As part of a government survey, 65 percent of patients at Centennial reported their rooms were “always” clean, which is slightly below the Tennessee average at 73 percent and the national average at 75 percent.

The U.S. government site for Medicare indicates 3,084 patients were surveyed from Tristar Centennial.

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