Couple says hotel canceled reservations to charge more - WSMV Channel 4

Couple says hotel canceled reservations to charge more

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NASHVILLE, TN (WSMV) -

Between the Nashville Predators’ success and CMA Fest right around the corner, Nashville is going to be a hot, happening place come June.

Smart out-of-towners booked their hotels well in advance. So why are some of those reservations mysteriously disappearing?

Johnny Johnson said his fiancee Rachel Riehs booked her hotel at Days Inn Opryland for CMA Fest a year in advance.

Johnson said she called the hotel last week to check on her reservation.

“They’re like, sorry, we don't have a reservation for you and we can give you a room, but we can't give you the rate you got before,” Johnson said.

According to the Pennsylvania couple, the hotel manager tried to convince them they canceled the reservation themselves.

“They just kept putting it off on us like it was our mistake, but we had no reason to cancel our reservation,” Johnson said.

Channel 4 contacted the front desk at the Days Inn Opryland, but they did not have any information.

Wyndham Worldwide, which owns the hotel, didn’t return Channel 4’s calls or emails by deadline Friday night.

“It was the same back and forth. Wyndham says we've got to call the hotel manager. The hotel manager says I am not helping,” Johnson said.

Riehs said she was given a price of $556 when she first booked. Friday, the same room for the same amount of time costs $1,383, nearly two and a half times the original rate.

“I feel like it is one hotel manager being very opportunistic and saying, here is a way I can make more money,” Johnson said.

The couple said they never got any sort of email or phone call confirming a cancellation. The only reason they knew the room had been canceled was because they called to double check.

They said they refused to rebook at that hotel for a higher rate.

Riehs is staying somewhere else for CMA Fest at a much steeper price.

The couple said they heard from one other customer who said something similar happened to him, but Days Inn remedied the situation.

“Maybe that’s his quota for good deeds, but that’s the best that he could do,” Johnson said.

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