Chihuahua dies at East Nashville dog day care - WSMV News 4

Chihuahua dies at East Nashville dog day care

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Rachael and Matthew Waldrop say Hall was attacked and killed while being boarded. (WSMV) Rachael and Matthew Waldrop say Hall was attacked and killed while being boarded. (WSMV)

Did a policy violation at a dog day care cause the death of a Chihuahua?

The kennel says it was a terrible tragedy that is extremely rare, but the dog owners say it could and should have been prevented.

Rachael and Matthew Waldrop said their two Chihuahuas, Hall and Oates, were inseparable from the minute they were born. But now, there's only one.

“I just want Hall back, but I know that I can't have that,” Rachael Waldrop said.

Last month the Waldrops dropped their Chihuahuas off at The Dog Spot in East Nashville before a long weekend in Utah.

“We got a phone call from the manager of The Dog Spot saying that Hall had been attacked by another dog and that he just dropped her off at the vet,” Matthew Waldrop said.

A few minutes later came a call from the vet.

“She is in shock. She lost a lot of blood,” Matthew Waldrop said.

The Waldrops said they dropped plans and flew home. By the time they got back, Hall had already died.

“I just felt like I failed at taking care of her, that I put her where she was and there was nothing I could do to change the outcome, and I felt horrible,” Rachael Waldrop said.

The Waldrops said a manager apologized and explained that Hall was put in an area with a larger dog and that dog attacked.

“I was not aware they were with dogs so large that they could kill my dog in such a quick and violent matter,” Rachael Waldrop said.

The Dog Spot claims they were.

This is the statement given to Channel 4 from The Dog Spot:

The Dog Spot is absolutely heartbroken over the tragedy that occurred at one of our facilities over a month ago. We started this business because we love dogs. Animal safety is our number one concern and we take every possible precaution to keep the dogs in our care safe. IN our six years' operating we've literally had hundreds of thousands of dogs through our doors without any major incident.

All dogs are carefully evaluated prior to boarding and attending daycare. We separate dogs into our play yards based on their size and temperament. We encourage customers to tour our facilities and many of our locations have a window from the lobby to the "back" are so owners can observe their pets. Additionally, all of our locations have web-cams so people can check in on their pups at any time. We consult with top dog trainers regularly to make sure our staff is well-trained.

The incident happened over a month ago and is just now being reported. The Waldrop's alluded in their demand letter that if we didn't pay them approximately $7,000 that they would go to the media. Though we understand their heartbreak and we are heartbroken ourselves, we declined to pay them off. Mr. & Mrs. Waldrop have been frequent patrons of our two locations and they were very aware that their five pound dog was playing with larger dogs. Animal safety has always been and will always be our number one priority.

On The Dog Spot's website, however, it says they have a special area set aside for small dogs for everyone's safety.

“The other citizens of Nashville who do board their dogs need to know the potential risk,” Matthew Waldrop said.

The Waldrops hope their story pushes people to do their homework. They say ask questions, read reviews and hold kennels to their policies.

The Waldrops want The Dog Spot to review their safety policy and make changes. The couple also wants The Dog Spot to reimburse them for Hall’s adoption fee, training, the price to change their flight and emotional damage.

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