Following questions from I-Team, Home Depot pays to make repairs - WSMV Channel 4

Following questions from I-Team, Home Depot pays to make repairs to damaged home

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Brandon Ocampo points out the repairs done to his home. (WSMV) Brandon Ocampo points out the repairs done to his home. (WSMV)
NASHVILLE, TN (WSMV) -

Home Depot has paid an undisclosed amount of money to cover all expenses for repairs at a home damaged by one of their contractors, after first denying the homeowner’s claim.

After a Channel 4 I-Team investigation, Home Depot reopened the claim and then ultimately decided to cover the costs.

It started when Brandon Ocampo needed new doors put in at his Nashville home.

He hired Home Depot for the job, and on May 31, a subcontractor for the home improvement chain arrived and started backing his truck up in his driveway.

The subcontractor truck accidentally struck Ocampo’s roof, damaging the roof and the gutter.

That subcontractor’s company did come and repair the damage and replace the gutter. But the first time it rained, Ocampo noticed there was a problem.

"I see all this rain pouring from the back of the gutter - they didn't’ even attach it all the way to the house,” Ocampo said.

When he took a closer look, he found other questionable repairs, including a large gap.

When Ocampo complained, he ended up with Home Depot’s claim services.

A representative for the claims sent several emails, and wrote, “The clear damages to your home were repaired. … Considering your preexisting damages and the repairs they have done, we are closing the claim.”

After the I-Team started asking questions to Home Depot, they reopened the claim.

"I had the idea to call the I-Team and I’m glad I did. Because it was the kick they needed to jump start things,” Ocampo said.

Home Depot ultimately paid for third-party contractor Pryor Baird of Tri-State Restoration to repair the original repair work.

“Clearly it wasn’t fixed,” said Baird, Tri-State project manager.

With the money left over from what Home Depot gave the family, the Ocampo’s plan on using it to one day replace their entire roof.

“I couldn't be more thankful for the I-Team. No one should have to call the news team to get their roof fixed, but that's what we had to do,” Ocampo said.

Following the damage, Ocampo went back and forth with insurance companies, and at one point the insurance company for the contractor who accidentally hit the roof was considered for paying for the repairs.

"We were disappointed that our service provider's insurance carrier didn't resolve this for Mr. Ocampo and we appreciate the opportunity to step in and make it right,” said Matthew Harrigan, Home Depot spokesman.

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