Customers demand answers after Nashville fur business closes - WSMV News 4

Customers demand answers after Nashville fur business closes

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Several customers say they don't know the location of some of their most prized possessions after a Nashville business suddenly closed its doors.

For Terri Roth, it wasn’t just a gift from her husband, but a memento of her greatest gift: her son.

“It’s an emotional thing because I got the coat the Christmas my son was born,” Roth said.

For Janice Fleming, they represented her father’s love for her mother.

“She passed away eight years ago and they were gifts from my father,” Fleming said.

Both women now say their fur coats and accessories are missing after entrusting them to Keith Lane, owner of Regency Furs in Green Hills.

Regency Furs stores, cleans and sometimes on consignment sells people’s furs.

The women dropped off their furs there, but the store has since closed.

Roth dropped off her $6,000 fur to be cleaned and stored in May. Despite much back and forth over email, the owner, Lane would not say when or where Roth could pick up her coat.

“I just wish that he would show up and do what he says he’s going to do and give people back their coats,” Roth said.

Fleming dropped off her mother’s furs and her own with Lane in 2014. She wanted to put the items on consignment.

Two years later, she still has no idea where they are.

“It’s just not the way you treat people,” Fleming said.

The Channel 4 I-Team began looking for answers.

Last month, Regency Furs announced it had lost its lease on June 1. When the I-Team went to the store, there was a note assuring customers the coats were safe in storage and they would be notified when they could pick up their fur.

No one knows where that storage actually is.

“It could be in the basement of his house for all we know,” Roth said.

When the I-Team first spoke to Lane by phone two weeks ago, he said he would provide answers to customers by July 1.

When that day came and went, the I-Team went to his home.

No one answered, but Lane’s landlord said he was behind on his rent.

The I-Team found Lane also owes the city more than $700 in taxes based on his store’s equipment.

Lane sent an email to the I-Team on Sunday, saying in part:

I have been doing this a very long time and every customer has always received their merchandise. No reason for anything to change now. I will contact you and each customer once things are finalized, which will be very soon.

Fleming said she just wants her furs back. She can only imagine what her mother would say.

“She wouldn’t be very civil,” Fleming said. “She would be very, very upset, because she believed you took care of things when you gave them to you.”

In his email, Lane also said he is about to finalize an agreement, but it’s unclear what that agreement is.

Roth filed a police report last week.

Two other customers also told the I-Team they are in the dark about when they can get their money or their items back.

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