New case of norovirus reported at Opryland Hotel - WSMV News 4

New case of norovirus reported at Opryland Hotel

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Gaylord Opryland Resort & Convention Center Gaylord Opryland Resort & Convention Center
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NASHVILLE, TN (WSMV) -

Metro health officials confirmed Thursday that another case of norovirus had been discovered at the Gaylord Opryland Resort and Convention Center.

Health officials have been testing after more Opryland guests have come forward the last two days complaining of an illness similar to norovirus.

Metro health spokesman Brian Todd emailed Channel 4 News that one stool sample had come back positive for norovirus from recent guests. Other samples are also being tested.

The hotel went through great lengths to disinfect the hotel after the last outbreak. Staff is now working overtime to clean and disinfect a second time.

"Opryland contacted us yesterday and said they had seen an increase in illness," Todd, spokesman for Metro Public Health Department, said on Wednesday.

Todd said inside the sprawling hotel, workers are taking extra steps in washing dishes and cleaning carpets, laundry and rooms.

"They have even gone through using a disinfectant to fog rooms to build that extra step to kill the germs," Todd said.

After getting sick, one hotel guest told Channel 4 the hotel needs to do more.

"I just feel like the cleaning is not being done properly," Cheryl McNabb said.

McNabb is currently back home in Florida, still sick with symptoms similar to the norovirus.

"The exact same symptoms: vomiting, diarrhea, severe stomach cramping," she said. "I mean, today is the first day I've been able to just hold some Gatorade."

McNabb said she checked into the Opryland Hotel on Saturday for the Imaging USA conference. By Tuesday morning, she said she was uncontrollably ill.

"I got up and went to one of the classes and literally had to run out of the class," she said. "I've talked to about 25 of my friends who have been sick or affected or they've been in the same room with someone who got sick there at the hotel."

McNabb said during her stay, she didn't notice the extensive cleaning practices the hotel said it has had in place since the first norovirus outbreak in January.

"While I was at the stall, one of the employees that works for the hotel was mopping the floor on the outside of the stall, and she just kind of mopped the floor up where I had been sick and just kept mopping," McNabb said.

Todd said the he believes the hotel is taking the right steps, but they will look into these new claims.

"We'll be reaching out and interviewing people who stayed at the hotel and became ill just to see what kind of common connection, what was their experience, just to learn more about what occurred this time," he said.

Health officials have not confirmed the total number of those who were ill. According to the news release, fewer than a dozen were reported to be ill with gastrointestinal symptoms over the weekend.

Last month, several people contracted norovirus while staying at Opryland, complaining of gastrointestinal sickness.

Thursday night, Gaylord Opryland released the following statement regarding the reported illness at the hotel.

"Local health officials are reporting that norovirus is common this time of year, and the hotel has recently seen an increase in the number of guests reporting they are unwell. On January 26, the Metro Nashville Health Department reported there was not a continuing threat of illness at the hotel and indicated some episodes of illness were related to exposures guests may have had from outside the hotel or before arriving at the hotel.

Most recently, a large group with more than 11,000 registered attendees visiting or staying at the hotel had less than 1 percent of their attendees report to us that they were feeling unwell. The health department has confirmed only one case of norovirus from within this large group. The hotel continues to undertake extensive efforts beyond public health department recommendations."

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