Man questions $3,000 Comcast bill - WSMV Channel 4

When a cable company customer found himself facing a massive bill, he turned to Channel 4 for help.

Adrian Fraim was happy with his Comcast internet service and wanted to take it with him when he moved.

"The service was great," Fraim said.

But that's when the trouble started. He was billed nearly $3,000 for a service he couldn't get.

Fraim works from home as a graphic artist and web designer.

"Working for yourself, you don't make a whole lot of money," Fraim said.

Fraim said he was shocked when he recently moved from Antioch to Clarksville. He received a bill from Comcast for $2,789 to cancel his service.

"I was just blown away," he said. "That's way too much money for somebody like me to be able to pay."

Fraim wanted to change his service to his new address in Clarksville. He said a customer service representative told him it would be hooked up at his new house, but Fraim said the technician never showed.

When Fraim called Comcast, he said he was told Comcast doesn't provide service where he lives.

Fraim had business class service through Comcast. They told him he had a three-year contract. Because he was canceling early, he had to pay an early termination fee.

"They kept telling me the same thing," Fraim said. "'You're under contract, that's what the contract says.'"

Some consumers may not realize they're signing the contract because the details are all online.

"It has some fine print that says, 'You agree to the terms and services on our website,'" Fraim said.

The website does spell out the early termination clause. Fraim said he understands, but he wasn't looking to cancel.

"I didn't think that was fair, to pay an early termination fee, because I wanted to keep their service," Fraim said. "And due to them not offering it in my area, I feel like I was being punished because they don't offer the service here."

Channel 4 contacted Comcast. Spokesman Alex Horwitz said Comcast does have early termination fees, but because of the extenuating circumstances, "the new location is not serviceable by Comcast," they will waive the fee.

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