WAKE FOREST: Aqua NC testing 'dirty' water in Crescent Ridge - WSMV Channel 4

Aqua NC testing 'dirty' water in Wake Forest neighborhood

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Wendy Callahan took this photo of an Aqua NC truck in the Crescent Ridge neighborhood. Wendy Callahan took this photo of an Aqua NC truck in the Crescent Ridge neighborhood.
WAKE FOREST, N.C. -

A WNCN Investigates report is prompting action after a Wake Forest family complained its tap water was brown in color and contained pieces of sediment.

Wendy Callahan, of Wake Forest, snapped a photo of an Aqua North Carolina truck in front of her driveway Monday afternoon, shortly after WNCN started asking questions.

She said a crew came out to check if the water in her family's home in the Crescent Ridge neighborhood was drinkable.

Tests showed the water to be OK to drink, but the discoloration in the water remains. But Callahan said she'll continue to fight.

Neighbors in the Crescent Ridge neighborhood say their water is discolored and often leaves behind a trail of sediment in their bathtubs and appliances.

"Some days we'll get relatively clear water, but you just don't know until you turn on the tap," Callahan, who lives in a home off Ormand Way, told WNCN.

Callahan shared pictures with WNCN Investigates that show bath tubs filled with dark brown water and discolored glasses of drinking water.

She said it's a problem her community has dealt with for years. Yet although the water looks dirty, Aqua North Carolina, who provides the community with water, said it is OK to drink.

"It's definitely an aesthetic issue," said Tom Roberts, president and COO of Aqua NC. "There might be a slight metallic taste to it, but it's not health-based."

In addition to flushing the system on a consistent basis, Roberts said Aqua NC takes other measures.

"We try to treat the most sufficient way we can," Roberts said. "A lot of times that's by adding a sequestrant, which is an additive that keeps it in suspension so it's invisible to the customers."

Roberts said a large filtration system could help the more than 100 homes in Crescent Ridge, but it would be costly.

"The expense is much more -- both capital and operating -- and causes a waste stream of sludge and backwash that we have to deal with," Roberts said.

Although there are no plans to install any type of filtration system, Roberts said improvements to the community are not out of the question.

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