BBB hands out ‘F' rating to Middle TN businesses - WSMV Channel 4

BBB hands out ‘F' rating to Middle TN businesses

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The Better Business Bureau is a trusted resource for consumer information, and when it hands out an "F" rating, people listen.

The June 2014 BBB Can Do Without came out earlier this week with several Middle Tennessee businesses listed.

"When you land on this list, you're not playing ball, you're not interested in changing your business performance," said BBB President and CEO Kathleen Calligan.

"F is just like in school, it's failure. They are failing to perform the basic rule of being in business, a happy customer."

Eight Middle Tennessee made the June 2014 list:

  • Katie's Pool, 1024 Broadway Ave., New Johnsonville
  • A-1 Exteriors, 402S Main St., Mount Pleasant
  • Royal Energy of Tennessee LLC, 424 Church St., Suite 2000, Nashville
  • U.S. Freedom Foundations, LLC, Madison
  •, 401 Commerce St., Nashville
  • Carrying Concealed Weapons Association, Murfreesboro
  • Summerstone Nursery, Inc., Morrison
  • TRX Software Development, Inc., Murfreesboro.

TRX Software Development's building is under renovation and the company is doing business through a post office box.

"It was a rough year in 2013, but every issue has been corrected," said TRX Software Development owner Doug Hugh. "The tax season just wrapped up and complaints are very minimum now."

Carrying Concealed Weapons Association, which operates as, also has an F rating.

"We're trying to do everything we can to rectify everything they've sent to me, these cases," said owner Gene Kennedy in a phone interview. "Some I did right away, some I'm still doing the tracking on to see what happened to them." and Royal Energy of Tennessee LLC both listed downtown Nashville addresses, but both were virtual offices.

The BBB said it had received dozens of customer complaints alleging software products did not work, disks were blank, key codes for activation of the software were incorrect or already redeemed and customers had difficulty contacting the company for assistance or refunds.

The agency's investigation into Royal Energy of Tennessee revealed the company advertised oil wells which had never been in production and the company wasn't licensed to sell securities.

"When you do business with one of these companies on our 'do without' list, you will probably fall victim like their past customers have," said Calligan.

U.S. Freedom Foundation, LLC in Madison also made the "can do without" list.

The BBB received hundreds of complaints from customers who paid hundreds, sometimes thousands, of dollars for assistance with sentence reductions and other court-related services the company failed to complete.

The attorney working for the company had its law license temporarily suspended by the Supreme Court of Tennessee for ethical misconduct. The company's phone had been disconnected and no physical address was listed.

"They have resisted and ended business performance with an unsatisfactory and unethical business principle," said Calligan.

The BBB said these businesses can get off this list by simply taking some corrective actions and making sure customers are satisfied.

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