Homeowners wary over home security sales pitch - WSMV Channel 4

Homeowners wary over home security sales pitch

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MURFREESBORO, TN (WSMV) -

Home security systems are meant to help people feel safe in their own houses. But some scam artists are using that sense of protection to their advantage.

The sticker in your window or sign in your front yard from a security company may be an open invitation to thieves.

Brentmeade Subdivision homeowner Dena Crowder says she has door-to-door security alarm system salesmen who keep coming back to her home.

"We said, 'No,' but they continue to talk. So I had to close the door on them," Crowder said.

Crowder said the men travel in packs and have been canvassing the neighborhood.

"There have been three different groups that have come through here for security systems," Crowder said.

She didn't bite on the pitch. She's already learned her lesson on that.

"I have fallen victim before on credit card scams, where people take money out of your account," Crowder said.

But several people in Murfreesboro fell for it after salesmen for a group called AMP Security, out of Utah, misrepresented themselves as Honeywell Security or ADT, according to neighbors.

In addition to Brentmeade, the salesmen have been spotted in the Crowne Point, Laurel Wood, Regenwood and Regency Park subdivisions in Murfreesboro.

Once the salesmen get inside the homes, residents said, the men claimed their security systems need upgrading.

They've managed to get several people to switch their system by offering free installations and free equipment. But what the families got stuck with were contracts for AMP Security with monthly automatic drafts.

"As the largest home security system company in America, ADT and its customers are often victimized by the most door-to-door scammers," said ADT Director of Corporate Affairs Bob Tucker. "We file lawsuits against the companies and individual salesmen, yet it continues to happen."

"It's just a pain that people have to do this scam. It's horrible," Crowder said.

AMP Security has a "D" rating with the Better Business Bureau, with 95 complaints over a three year period.

And a BBB alert has been issued, warning consumers to beware.

One of the victims who contacted Channel 4 News was too embarrassed to talk about it on camera, but the victim said all of their family's bank account numbers had to be changed.

"I think that's horrible to tear up their lives, to redo everything, having drafts coming out of their accounts. They have to redo everything, and that causes time and effort," Crowder said.

The BBB said ask lots of questions, ask for identification, get everything in writing and be aware that there is a three-day cancellation window.

However, BBB officials said often shady companies will not answer the telephone number given until after three days, when you are locked into the contract.

You can see what's being said about this company by visiting the BBB website: http://www.bbb.org/utah/business-reviews/burglar-alarm-systems-dealers-monitoring-and-service/amp-security-in-american-fork-ut-22310844#

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