Spring is the season for all types of home improvements, but one contractor's office sits empty while former customers say they're out thousands of dollars for work that wasn't finished.
Imagine saving for a big job, paying a contractor and never hearing from him again.
Ron and Charlotte Morris live on a fixed income and saved up to pay for new windows and a new back door.
They hired Residential Services out of Middle Tennessee and paid more than $3,000 for a down payment.
But no one from Residential Services ever showed up, so the couple started calling.
"They didn't answer. Nobody answered," said Charlotte Morris.
Ron Morris then went to the address for Residential Services, and contractor David Simmons was there.
"He flat out told me he didn't order my windows - that he's not going to do the job," Ron Morris said. "I called him a few choice words and told him he was a thief."
There was something else the Channel 4 I-Team discovered.
The Morrises made their down payment on Nov. 15, and Residential Services' contractor license expired 15 days later.
Ron Morris says he told Simmons that he was going to file theft charges with the police.
"I threatened legal action, and he said, 'You can't do anything, because it's not a legal offense,'" Ron Morris said.
Even though a video on the company's website proclaims Residential Services has an 'A' rating from the Better Business Bureau, that's no longer the case.
It's now an 'F' rating due to additional complaints like this one - that windows were improperly installed, caulk was cracking, water entering homes.
No one from the company would return a call from the Channel 4 I-Team after two months.
We went to the office last week, but it's locked and empty inside.
So we went to Simmons' house to ask about all the complaints, but he quickly closed the door and wouldn't answer our questions.
Other calls and emails to Simmons for comment have not been returned.
As for the Morrises, they had no choice but to pay again for the windows and hire someone else to put them in.
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