BBB cautions skin care customers to read details on charges - WSMV Channel 4

BBB cautions skin care customers to read details on charges

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Landon Wryic Landon Wryic

A Nashville company that promises customers clear, beautiful skin is now at the center of a warning from the Better Business Bureau.

Customers say they're getting unauthorized charges on their credit cards, but the company's owners are adamant they're doing nothing wrong.

Luminant Skin sells a complexion cream that claims to reduce pore sizes and even-out skin tones.

"Our product is great," said Landon Wryic, partner with Luminant Skin.

But according to the Better Business Bureau, Luminant Skin could also put a big wrinkle in your wallet. The product isn't the problem. It's their promotion.

Ads on the Internet offer a risk-free trial. All you have to do is pay $4.95 for shipping and handling.

But the BBB says it has received numerous complaints from customers who say they ended up with multiple unauthorized charges on their credit cards. And when they called to cancel, the customers said they couldn't get through.

"Business is about what's legal, and business is also about what's right," said Kathleen Calligan, with the Better Business Bureau of Middle Tennessee.

Wryic said there is nothing misleading about his business. While many pop-up ads don't warn people about future charges, it is written on the check-out page.

"It's not fine print. It's literally where they check out. And where they put their name, it's right next to it," Wryic said.

Plus, he says, the majority of his customers walk away satisfied.

"When 20-30 people complain about it versus the thousands, tens of thousands, of products we've sold and customers we've reached, that's a very, very small number," Wryic said.

The BBB is now sending out a warning to online shoppers, saying before buying, do your research. Look for terms and conditions. Find out who's behind the offer. And watch out for any pre-checked boxes.

The BBB says it began contacting Luminant Skin back in February.

"He failed to cooperate with us," Calligan said.

Now that Channel 4 News started asking questions, that seems to have changed.

"The fact that there's this notice out there that we have no knowledge of is really disturbing to us, and it's something that we want to address immediately," Calligan said.

The owners of Luminant Skin have a meeting scheduled with the Better Business Bureau on Monday. They will discuss possible changes so that other customers don't get caught off guard.

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