Family charged for three year water bill - WSMV News 4

Family charged for three year water bill

Posted: Updated:
TOLEDO, OH (Toledo News Now) -

A local family is being charged for three years of water service, even though they say they've been paying their bill.

Jennifer Thornberg is being asked to pay more than $2,000 to the Toledo Department of Water. She received a bill in July back logging her use to April of 2010.

She called the water department, and they sent someone to her house who changed the water meter, saying the one inside and outside were not matching up, and that she would receive a corrected a bill.

A few weeks later, she received a bill charging her $2012.04 dating back to 2010, but Thornberg says she has been making regular payments for the last three years.

"We had a bill. We had actual readings, we had estimates, we had it all, we paid our bill. Why are they, how can they go back three years? That's just not fair, and it's not right," said Thornberg.

Thornberg questions why the department thinks the meter was broken for that long, if there was nothing abnormal about their bills until this year.

She says she's been trying to get the bill corrected since July, but says the city has not been helpful, simply offering her a payment plan which includes a 300 down payment.

A city spokesperson says a payment plan has been offered, and tells us that customers are responsible for checking their meters and their bill, to make sure they match up.

Mobile users, click on the "Video" button in the app to watch this story. Download our app here.

Copyright 2013 Toledo News Now. All rights reserved.

  • Recent HeadlinesMore>>

  • Authorities search for 2 men accused of robbing Almaville store

    Authorities search for 2 men accused of robbing Almaville store

    Sunday, January 21 2018 10:53 PM EST2018-01-22 03:53:09 GMT
    (Source: Rutherford County Sheriff’s Office)(Source: Rutherford County Sheriff’s Office)

    Arrests warrants have been obtained for Dewayne Halfacre, 42, and Timothy “Timbo” Howell, 52. 

    More >>

    Arrests warrants have been obtained for Dewayne Halfacre, 42, and Timothy “Timbo” Howell, 52. 

    More >>
  • Vanderbilt students develop technology for the disabled

    Vanderbilt students develop technology for the disabled

    Sunday, January 21 2018 10:17 PM EST2018-01-22 03:17:19 GMT

    Students and engineers at Vanderbilt are making a difference in the lives of people with disabilities. Teams worked throughout the weekend to develop practical solutions that can help the disabled perform basic functions. 

    More >>

    Students and engineers at Vanderbilt are making a difference in the lives of people with disabilities. Teams worked throughout the weekend to develop practical solutions that can help the disabled perform basic functions. 

    More >>
  • Senate to vote Monday on ending shutdown

    Senate to vote Monday on ending shutdown

    Sunday, January 21 2018 9:52 PM EST2018-01-22 02:52:14 GMT

    Senate Majority Leader Mitch McConnell pledged Sunday to take up legislation to address the expiring Deferred Action for Childhood Arrivals program if enough Democrats vote to re-open the government, and scheduled a key vote for noon Monday.

    More >>

    Senate Majority Leader Mitch McConnell pledged Sunday to take up legislation to address the expiring Deferred Action for Childhood Arrivals program if enough Democrats vote to re-open the government, and scheduled a key vote for noon Monday.

    More >>
Powered by Frankly
WSMV
Powered by WorldNow CNN
All content © 2018, WSMV; Nashville, TN. (A Meredith Corporation Station) . All Rights Reserved.
For more information on this site, please read our Privacy Policy, and Terms of Service, and Ad Choices.