Error text message sent to 700 parents - WSMV News 4

Error text message sent to 700 Dade parents

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In Dade County, every parents number listed in the robo call data base received an alert Thursday saying their child was not in class for the day. 

The superintendent says it's because the school district is in the process of ramping up security and communication to parents to improve attendance numbers. 

In the process of trying to test this software an incorrect message was sent out instead.

"Everyone received a message there was their kid wasn't in school. It was a human error," said Shawn Tobin, Dade County Schools Superintendent.  Tobin wants to upgrade the lines of communication and technology in the local schools.

In the process of trying to access the new software someone pressed the wrong button.

The new element they were trying to add was an alert to let parents know when their child is absent from school.

The database referred to as "school cast" is mainly used to send parents weather warnings, emergency messages and notifications. The superintendent believes this is an effective way to communicate.

Surveillance cameras monitored by the 911 call center are already installed in the high school.


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