Investigators uncover several violations at Madison nursing home - WSMV Channel 4

Investigators uncover several violations at Madison nursing home

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It only took one complaint to lead to a blistering report by the state. In more than 100 pages, investigators outlined dozens of cases where patients' health and safety were comprised.

Imperial Gardens Health and Rehabilitation Center can no longer accept new patients, and most who live there are being forced to move out.

One of those is Robin Adcock's mom. But she says when someone from the nursing home's parent company first called, they lied.

"(It) was a fictitious, saying that my mom wanted to move because her friend was going somewhere," said Adcock.  

Adcock says she then got another call Wednesday from the company. But she says the person on the phone could not tell her why they were closing.  

"The way they're handling it is completely unprofessional," Adcock said. "I think that the elderly in our community, specifically in that establishment, are being treated as objects on the shelf."

In a 143-page report, state investigators describe case after case where medications were not given to patients as ordered. Another problem cited is a lack of nursing staff. For Adcock's mom, that meant no shower for weeks or care for her hygiene.

"One of the nurses said, 'You know, well there are times when that we have to just give them sponge baths because, you know, we are short staffed,'" Adcock said. "They would say it."

In a statement to Channel 4, a representative for Vanguard Healthcare Services said the company "is committed to providing excellent care to those we serve, and we take these survey findings very seriously. We are actively working to correct the deficiencies and to complete a corrective plan of action."

Still, for those like Adcock, she's upset the company would let things get so bad.

"My mom is blessed to have me," Adcock said. "But how about all the people that don't have a child, a family member to look out for their best interest."

Vanguard's representative said they were told by the state not to communicate with patients families, rather the state would take care of that. Medicare and Medicaid have since cut funding to the nursing home.

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