Hundreds of bank customers debit card numbers stolen - WSMV Channel 4

Hundreds of bank customers' debit card numbers stolen

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COLUMBIA, TN (WSMV) -

Nearly 300 customers of Heritage Bank and Trust in Columbia were notified this week that someone may have gained access to their Visa debit card numbers.

The bank wouldn't talk with us on camera but gave us this statement from their Vice President Shelli Golden:

"On 11/14/12, our fraud watch company notified us that some debit cards were involved in a potential compromise. In order to protect our customers, the bank decided to deactivate the compromised cards and issue new ones. A letter was mailed on 11/15/12 to the affected customers stating that they should receive a new card in 7-10 days. This particular compromise has affected other banks in the area. Fortunately. Heritage Bank & Trust utilizes FaudWatch Plus. a company that actively monitors unusual transactions on account to protect our customers," said Heritage Bank Vice President, Shelli Golden.

We've called several banks to see if their customers may have been impacted but they haven't returned our calls yet. Heritage believes the security breach likely happened at the same store. But they tell us there is no way to find out where.

There is good news for the hundreds of customers whose debit cards were compromised. Heritage Bank tells Channel 4 those customers will not be responsible for any fraudulent charges.

Costumers of Community First Bank and Trust in Columbia may have been hit, too. We spoke with one customer who says his debit card was declined this week after someone tried to use his card number to make purchases in California.

If you are concerned your card may have been compromised too, call your bank. Experts also recommend you do phone or online banking so you can monitor all transactions.

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