Pool company leaves trail of unhappy customers - WSMV News 4

Pool company leaves trail of unhappy customers

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Dozens of middle Tennessee homeowners have been left in the lurch after the pool company they hired went belly-up. Channel 4 discovered the same company has left a trail of disgruntled customers and subcontractors in two other states.

Premier Pools and Patios of Mt. Juliet filed for bankruptcy in early September. Documents on file show that 95 creditors claimed the company owes them a total of $480,000.

In Brentwood, Brad Wirth's backyard pool was supposed to be finished this summer but now it's an eyesore for the neighbors.

"It's growing algae and mosquitoes with all the rain we've had," Wirth said.

The pool sits unfinished with a few feet of murky green water in the bottom.

"It doesn't feel good at all. It's very frustrating," he said.

Wirth and his wife hired Premier Pools to install the pool but the couple said the business never finished the work.

It will cost an estimated $20,000 for them to hire someone else to complete the job.

In addition to the 35 or so homeowners who are unsatisfied with their work, Premier Pools owes its advertisers, subcontractors and tradesmen.

Mark Dixon of Brentwood said he paid Premier Pools for work done by a number of subcontractors, but those workers said the pool company never paid them.

A number of local companies have filed suit for unpaid bills.

Dixon's pool is nearly finished now; he said it looks nice only because he hired another company to fix everything that was wrong.

Dixon said Premier started the work on his pool but never finished, and he said some of the work was done improperly and had to be done again. He estimated he will have to pay about $18,000 more to get the work completed properly.

"I recommend no one use this company," Dixon said.

The owners of Premier Pools have a history of leaving unhappy customers behind. The same owners filed bankruptcy in California and have numerous creditors in Mississippi. The owners operated under the name of Pelican Pools.

The owners, Ann Shanks and Edwin Shanks, had been arrested on charges of "false pretense" in Mississippi but did not serve any significant jail time.

The Shanks ran the business out of their home in Mt. Juliet, but when Channel 4 reporter Nancy Amons attempted to visit their office, Anna Shanks said to get off the property.

"I'm coming out with a shotgun," Shanks told Amons.

Shanks told Channel 4 the company had gone out of business and advised Channel 4 to contact her lawyers. 

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