The Tennessee Department of Safety and Homeland Security announced Monday that Tennessee has earned a Digital Government Achievement Award for use of Apple iPad technology in its state driver service centers. The iPads are located inside certain centers to help improve wait times for customers who need to renew or replace driver licenses.
The Center for Digital Government issues the Digital Government Achievement Awards for outstanding state and local agency and department websites and applications. Fifty-six awards in eight categories were given this year. TN's iPad project was honored in the government-to-citizen state government category.
"We are honored to earn this award, but it is the satisfaction of our customers, the citizens of Tennessee, that matter most," said Commissioner Bill Gibbons in a news release. "Our customers have reacted very positively to this technology. Thousands of citizens have used these new tools to easily and quickly renew their driver licenses."
The department installed 72 iPads kiosks last June inside 26 driver service centers across Tennessee. Customers who visit specified driver service centers to simply renew or replace a lost driver service centers to simply renew or replace a lost driver license may use a special application installed on the iPads to quickly complete and pay for the transaction using a credit or debit card.
Customers normally receive the new driver license within minutes of the transaction. Other services are also available by using the iPads, including the ability to change addresses on existing driver licenses and process reinstatement payments.
In the near future, customers will be able to use the iPads to schedule road test appointments.
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