Reported by Josh DeVine
NASHVILLE, Tenn.The ceiling collapsed on a local man as he took a shower inside his apartment, but records show it's just the start of the problems at his south Nashville complex.
Video: Residents Complain Of Mice, Collapsed Ceiling
Herman Bradford now wears a bandage and a neck brace after what happened at Regency Villa.
"All at once, something just hit me on the head," he said.
The ceiling collapsed on Bradford as he showered Monday night.
"He was sitting down in the tub when I went in there, and his leg been chopped off, was all bloody, and his back was all red where the ceiling caved in on his back," said Edith Shepherd, Bradford's girlfriend.
Some residents of the south Nashville complex have complaints.
"I had mice drippings all in my kitchen," said Maudelle Russell. "Last night, I had to, I had to throw a shoe. The mice was trying to climb up my dresser
When the guy upstairs takes a bath, you know, all of his dirty water just drains into my bathroom, so I guess that's what's causing the mold."
The complex has a lengthy history with Metro Codes: 11 requests for inspection in the past three years. There are three open requests right now, including Bradford's, filed about a week before the problem he reported landed him in a hospital.
"I've been dealing with that ceiling for six months now for them to get on it and fix it," he said.
A woman working in the apartment complex's office directed Channel 4 to a company called First Management, where there was no response. Bradford said he experienced the same from First Management.
"I begged that lady, 'Please get it done,'" he said.
First Management took over the property last month after previous owners lost the complex to foreclosure. It said it's working to fix the problems at Regency Villa as soon as possible.
Though there are 11 inspection requests on file for the complex, it hasn't been cited for any violations because past problems have been fixed.
Metro Codes Experiences Complaints Backlog
When someone files a complaint with Metro Codes either online or in person, a new case is opened and assigned to a Codes inspector. According the director of Codes, complaints should be inspected within a week or two. In Bradford's case, it had been one week.
Codes said right now it is also re-inspecting all flood-damaged properties, so its response to complaints may be slightly slower.
Still, it asks that anyone with concerns about Codes violations to contact the department. In some cases, Codes said, complaints can take years to close, depending on the extent of repairs needed and the willingness of those responsible to fix the issues.
Some of the complaints filed on this management company's properties have been open for more than two years.
Reporter Caroline Moses contributed to this story.
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