NASHVILLE, Tenn. -- More than civilians have been complaining about long waits and poor response from Nashville's 911 Center.

Video: New 911 Director Had Complained About Center In Past

Channel 4’s Jeremy Finley reported on Wednesday that police and firefighters, who are accustomed to emergencies, are also frustrated.

The Channel 4 I-Team combed through an entire year of complaints and found why the new interim 911 director is so familiar with the complaint process.

Stories from residents who have called 911 only to get a long wait have been well documented, but the I-Team reported that out of 235 complaints filed in 2007, 31 came from police and firefighters.

Two high-ranking fire chiefs filed complaints, and the city's fire chief complained about his firefighters not getting enough information from dispatchers on a call.

The complaints don't just come from high-ranking fire chiefs.

Complaints also came from the Metro Police Department, including a complaint from north precinct Lt. Duane Phillips -- who was named interim 911 Center director by Mayor Karl Dean on Tuesday.

Phillips e-mailed a complaint about the center last year about how dispatchers failed to call police to an accidental death in March.

"I had enough concern that I wanted to bring it to their attention," Phillips said.

Phillips said the complaints from officers and firefighters shows that dispatchers need more training, which is something he vowed to improve when he assumes the post on June 1.

As a result of the complaints, 25 911 Center employees were suspended in 2007, and 28 more were given written reprimands.