NASHVILLE, Tenn. -- When residents need help in a hurry, they don't expect 20 questions from 911, as the rules for 911 could be changing.

Video: New 911 Guidelines Recommended By EMS Director

At Metro's 911 Center, dispatchers have a list of prescribed questions they're supposed to ask before they send a fire truck or ambulance.

But, a new report by Nashville EMS Director Steve Meador says to cut the questions and send help faster.

"If you call 911 about a car accident, they ask the age of the patient. To me, the age of the patient is irrelevant,” Meador said.

The report sets new guidelines on which questions to ask and which to skip. In the guidelines, dispatchers won't need to ask what percentage of someone's body is burned or whether the eye injury is serious or moderate

"When a doctor or doctor’s rep calls, we don't need to go through a lot of questions. It comes across as we're insulting their intelligence,” Meador said.

Too many questions slow down response time and aggravates people already in distress, Meador said.

"Basic, the rubber meets the road. We've got to get help there and get it quick, and that's what we're trying to do,” he said.

The recommendations will need approval of the full 911 board.