CLARKSVILLE, Tenn. -- A local man said that even though he paid his mortgage on time, he recently got a letter that said otherwise.

Video: Default Letters Mistakenly Sent To Mortgage Borrows

The disabled man, Jim Mooneyhan, said that he pays his mortgage with US Bank in person every month and gets a receipt. But, he said, he got a letter from the bank recently telling him that he was in default on his mortgage.

"It basically said I was in default on my house note," he said.

Mooneyhan wasn’t alone.

A computer glitch was cited as what caused thousands of certified letters to be sent out alerting US Bank mortgage holders that they were late on their payments and that if it wasn’t current in 30 days, the bank would be inspecting their properties for foreclosure and public sale.

Mooneyhan said he had the documents to prove the letter had to be wrong. He said that after he contacted his bank, a representative told him that the letters had been sent erroneously.

"I panicked for about two seconds. After that, I thought, 'OK. I'm going to call them and see what's at the bottom of this,'" he said.

A US Bank customer service operator said 9,000 letters were mailed out -- all by accident.

"You'll be receiving an apology letter. We do apologize for that and it's not going to affect anybody's credit," a customer service representative said.

Mooneyhan wasn’t satisfied with the apology.

"These apology letters are meaningless to me knowing how they are on their end. They don't except apologies from us," he said.

US Bank issued a statement that said the accidental mailings stemmed from a computer error and were limited to a group of customers in Tennessee.

US Bank emphasized that the error will not affect customers credit reports. Media relations representative Teri Charest issued a statement on Monday that said:

"The letters dated July 3 were generated as a result of a computer error and are limited to a group of customers in Tennessee. We are contacting all affected customers to apologize for the mistake, assure them that this was an error and confirm payments that have been credited to their accounts. The generation of the letter did not create adverse reporting to the credit agencies. We encourage anyone who has questions about their account to call us at the 800 number printed on the letter."

Any customers who have questions or concerns should contact us bank at 1-800-820-0024.

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